At 3 Generation Snak Shak, customer satisfaction is a top priority. Please review our return policy below for details on how we handle returns, exchanges, and refunds.
Return Policy for Food Items
Due to the perishable nature of food products, we are unable to accept returns on any edible items. However, if there is an issue with your order (e.g., incorrect items, damaged packaging), please contact us within 24 hours of receiving your order, and we will work to resolve the issue.
Return Policy for Non-Food Items
For non-food items (such as merchandise), we accept returns under the following conditions:
- Items must be unused, in their original packaging, and returned within 14 days of delivery.
- The customer is responsible for return shipping costs unless the item was damaged or incorrect upon arrival.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us at [insert contact info] within 24 hours of receiving your order. Please provide your order number and photos of the damage or incorrect items, and we will arrange for a replacement or refund.
Refund Process
Once we receive your returned items, we will inspect them and notify you of the status of your refund. If approved, the refund will be processed to your original payment method within 5-7 business days.
Non-Returnable Items
- Perishable goods (food, beverages)
- Customized or personalized items
- Clearance or final sale items
Contact Us
If you have any questions about our return policy, please contact us at 3GenerationSnakShak@gmail.com.
